The Modern Whiskey Market: Critique and the Enduring Value of People and Experience

Dawn Davies, the buying director for The Whiskey Exchange, talks to Gavin about the modern whiskey market and raises issues such as overcharging customers, releasing substandard, non-age statement liquid, and using excessive packaging that shifts focus from the product to "pomp and ceremony." She also highlighted a concern that the market prioritizes "flippers" over long-term customer loyalty. Despite the need for an industry "reset," both speakers agreed that its core strength remains the value of people and unique experiences, which Dawn exemplified by sharing memorable "pinch me moments," including attending the Cannes Film Festival.